We’re glad you shopped with us. If your purchase doesn’t meet your expectations, no worries. Reach out to us at support@tetracosmetics.co.uk  within 7 days of receiving the item for returns or exchanges. Our aim is to make this process hassle-free for you.

Exchange Process

 Want to exchange an item for the same or higher value? Get in touch within 7 days for a return authorization. We’ll help you with the rest. If there’s an additional cost, we’ll guide you on that too. Please ensure returned items are unused and in pristine condition.

Returns and Shipping

To initiate a return, email us at support@tetracosmetics.co.uk within 7 days of your purchase. We’ll guide you through the process. Once we receive the item, expect a refund to your original payment method. Return shipping costs are your responsibility. Goods must be in original condition and packaging.

Defects and Replacements

Quality matters to us, but defects can happen. If you receive a faulty item, email us at support@tetracosmetics.co.uk within 7 days. We’ll sort out a return or replacement, with shipping costs on you until we receive the item.

Full Refunds

Unhappy with your purchase? Notify us within 7 days at support@tetracosmetics.co.uk Covered under our 7-Day Money Back Guarantee, you’re eligible for a full refund to your original payment method or your account’s wallet.

Contact Us

For queries about this policy or anything else, reach us at support@tetracosmetics.co.uk. Your satisfaction is our priority.